Terms and Conditions

Terms and Conditions of the TrueLights Online Shop

Effective from 23. 7. 2026

These Terms and Conditions govern the sale of goods and, where applicable, the provision of related services through the online shop at www.truelights.cz.

1. Seller and basic definitions

Seller:
NICH s.r.o.
with its registered office at Zábřežská 596/40, 787 01 Šumperk
Company ID: 22626999
VAT ID: CZ22626999
registered in the Commercial Register maintained by the Regional Court in Ostrava, Section C, File 98784

Contact details:
email: info@truelights.cz
telephone: +420 737 188 180
website: www.truelights.cz

The Buyer is a natural or legal person who concludes a contract with the Seller.
A Consumer is a natural person who concludes a contract with the Seller or otherwise deals with the Seller outside the scope of their business or independent professional activity.
A Business Buyer is a buyer who, when concluding a contract, acts in connection with their business or independent professional activity, or acts in the name or on behalf of a business.
Terms agreed individually with the Buyer take precedence over these Terms and Conditions.
Provisions of these Terms and Conditions designated as consumer provisions apply only to a Buyer who is a Consumer.

2. Information about goods and prices

Information about goods, their main characteristics, price, availability and any configuration options is provided with each product in the online shop.
All prices include value added tax unless expressly stated otherwise. Shipping costs, payment-method charges and any other costs are shown to the Buyer before the order is submitted.
Product photographs are for illustration. The shade of light, colours and appearance may be reproduced differently on a display device. This does not affect the agreed technical specifications or the Buyer’s rights in respect of defective performance.
The Seller is bound by the price displayed to the Buyer when the order is submitted. This does not apply in the event of a manifest technical error that the Buyer, exercising ordinary care, must have recognised; in such a case, the Seller will promptly contact the Buyer and propose the next steps.
Discounts and other benefits cannot be combined unless the Seller expressly states otherwise.

3. Orders and conclusion of the contract

The Buyer places an order by adding goods to the cart, selecting the delivery and payment methods and completing the required details. Before submitting the order, the Buyer can check and correct the details by returning to the relevant step of the order process.
The order is submitted by clicking a button that clearly indicates an obligation to pay. By submitting the order, the Buyer confirms that they have read these Terms and Conditions and the Privacy Policy.
The presentation of goods in the online shop is for information. A submitted order constitutes the Buyer’s offer to conclude a contract. The sales contract is concluded when the Seller’s order confirmation is delivered to the Buyer’s email address.
The order confirmation contains a summary of the order. The current Terms and Conditions, including the model withdrawal form, are provided to the Buyer in text form as an attachment to the confirmation email or by another means that allows them to be stored and accessed repeatedly.
The Seller may contact the Buyer to verify the order, clarify an individual configuration, delivery date or other circumstances necessary for proper performance of the contract.
The Seller archives the concluded contract electronically; it is not publicly accessible. The Seller will provide the Buyer with a copy upon request. A registered Buyer may also have access to order details in their customer account.
The contract is concluded in Czech unless otherwise individually agreed.

4. Payment terms and tax documents

The Buyer may pay using the methods actively offered in the online shop at the time of ordering, in particular:
- online by payment card, or through Apple Pay or Google Pay,
- by bank transfer to account no. 353257530/0300, using the payment details stated in the order confirmation,
- cash on delivery when receiving the shipment.
Any charge for the selected payment method is stated in the order before it is submitted.
For cashless payments, the purchase price is paid when the relevant amount is credited to the Seller’s account or the payment service provider confirms successful payment. The goods remain the Seller’s property until the purchase price has been paid in full.
The Seller issues tax documents electronically and sends them to the email address stated in the order. By concluding the contract, the Buyer agrees to the use of an electronic tax document within the meaning of Section 26(3) of Act No. 235/2004 Coll., on Value Added Tax. A paper tax document is therefore not normally enclosed with the shipment.

5. Delivery of goods

Goods will be delivered using the method the Buyer selects from the current options in the order, in particular through a carrier or personal collection. Available delivery countries, carriers, costs and the estimated delivery date are stated before the order is submitted.
The Seller will deliver the goods by the agreed date. If no date is agreed or stated with the goods or in the order, the Seller will deliver the goods without undue delay, no later than 30 days after conclusion of the contract.
The Buyer must accept the goods at the agreed place and provide the information necessary for delivery. If the Buyer requests repeat delivery for reasons attributable to the Buyer, the Buyer will pay the reasonably incurred costs of repeat delivery.
The risk of damage to the goods passes to a Consumer when the Consumer, or a third person designated by the Consumer other than the carrier, takes possession of the goods. If the Consumer chooses their own carrier that was not offered by the Seller, the risk passes when the goods are handed over to that carrier.
When receiving the shipment, we recommend checking the packaging and recording any apparent damage with the carrier. This does not limit the Buyer’s statutory rights in respect of defective performance.
If the Buyer fails to accept the goods and this is not a justified refusal due to a defect or damage, the Seller may claim reimbursement of reasonably incurred costs and proceed in accordance with the law.

6. Consumer withdrawal from the contract

A Consumer may withdraw from a contract concluded through the online shop without giving a reason within 14 days. The period runs from the day on which the Consumer, or a third person designated by the Consumer other than the carrier, takes possession of:
- the goods,
- the last item of goods, if the Consumer orders several items in a single order that are delivered separately,
- the last item or part of a delivery consisting of several items or parts.
To meet the deadline, it is sufficient for the Consumer to send the notice of withdrawal no later than the final day of that period. The notice may be sent to info@truelights.cz or to NICH s.r.o., Zábřežská 596/40, 787 01 Šumperk. The Consumer may, but is not required to, use the model form attached to these Terms and Conditions.
The Consumer must send or hand over the goods to the Seller without undue delay, no later than 14 days after withdrawal. Goods are to be returned to NICH s.r.o., Zábřežská 596/40, 787 01 Šumperk, unless otherwise agreed with the Seller.
The Consumer bears the direct costs of returning the goods. If the goods cannot, by their nature, be returned by normal post, the Seller will inform the Consumer of the estimated costs before the contract is concluded.
The Seller will reimburse the Consumer for all payments received, including the cost of the least expensive standard delivery method offered, without undue delay and no later than 14 days after receiving the notice of withdrawal. Reimbursement will be made using the same means of payment used by the Consumer, unless the parties agree otherwise and the Consumer incurs no additional costs.
The Seller is not required to reimburse payments before receiving the returned goods or before the Consumer supplies evidence of having sent the goods back, whichever occurs first.
The Consumer is liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
The Seller is not required to accept goods returned cash on delivery.
If the contract includes a service and the Consumer expressly requests that it begin before the withdrawal period expires, upon withdrawal the Consumer will pay a proportionate part of the price for the performance provided up to the time of withdrawal. Once the service has been fully performed, the right of withdrawal is lost only if performance began with the Consumer’s prior express consent and the Consumer was informed in advance that full performance would result in the loss of the right of withdrawal.

7. Exceptions to the right of withdrawal

A Consumer cannot withdraw in cases specified by law, in particular from a contract for the supply of goods made to their specifications or personalised to their needs.
Simply choosing from the standard product variants offered, such as a commonly offered shape, size or light colour temperature, does not constitute personalisation unless the product is subsequently manufactured or modified to the Consumer’s individual specifications.
Where the right of withdrawal is excluded for particular goods due to individual manufacture or another statutory exception, the Consumer will be informed before submitting the order.

8. Rights in respect of defective performance and Consumer complaints

The Seller is liable to the Consumer for the goods being free from defects on receipt, in particular for their conformity with the agreed description, type, quantity and quality, suitability for the agreed and usual purpose, delivery with the agreed accessories and instructions, and possession of characteristics the Consumer may reasonably expect.
The Consumer may report a defect that becomes apparent within two years of receipt. If a defect becomes apparent within one year of receipt, the goods are presumed to have been defective on receipt unless the nature of the goods or the defect rules this out.
If the goods are defective, the Consumer may request repair or delivery of a new, defect-free item, unless the chosen remedy is impossible or disproportionately costly compared with the other. The Seller may refuse to remedy a defect if doing so is impossible or disproportionately costly.
The Consumer may request a proportionate price reduction or withdraw from the contract, in particular if the Seller has refused to remedy the defect or has not remedied it properly within a reasonable time, the defect recurs, there is a material breach of contract, or the circumstances make it clear that the defect will not be remedied without significant inconvenience to the Consumer. Withdrawal is not available if the defect is insignificant.
A complaint may be submitted by email to info@truelights.cz or by sending or handing over the goods to NICH s.r.o., Zábřežská 596/40, 787 01 Šumperk. The Buyer should provide contact details, the order number or other proof of purchase, a description of the defect and the remedy requested.
The original packaging is not required for a complaint. However, the Consumer must allow the Seller to assess the defect and must adequately protect the goods during transport.
Upon receiving a Consumer’s complaint, the Seller will issue written confirmation stating the date of submission, the substance of the complaint, the remedy requested and the Consumer’s contact details. Once the complaint has been resolved, the Seller will issue confirmation of the date and manner of resolution or written reasons for rejection.
A Consumer’s complaint, including the remedying of the defect, will be resolved and the Consumer informed no later than 30 days after the complaint is submitted, unless the parties agree on a longer period.
If the complaint is justified, the Consumer is entitled to reimbursement of reasonably incurred costs associated with making it, including reasonable transport costs for the goods concerned.
A commercial guarantee beyond statutory rights arises only if the Seller, manufacturer or another person expressly provides it in a guarantee statement or advertisement.

9. Business Buyers

Provisions intended exclusively to protect Consumers do not apply to Business Buyers, in particular the right to withdraw without giving a reason and the rules on Consumer complaints and out-of-court resolution of Consumer disputes.
The rights and obligations between the Seller and a Business Buyer are governed by the Civil Code. The Business Buyer must inspect the goods, where possible, as soon as possible after the risk of damage passes and report any defects discovered without undue delay.

10. Communication, electronic documents and personal data protection

The Seller sends order confirmations, order status information, tax documents and other documents to the email address provided by the Buyer. The Buyer is responsible for its accuracy and is advised to check the spam folder as well.
Information about personal data processing is provided in the Privacy Policy.

11. Out-of-court resolution of Consumer disputes and supervision

If a dispute arising from a sales contract or a contract for services between the Seller and a Consumer cannot be resolved by agreement, the Consumer may apply for out-of-court dispute resolution to the Czech Trade Inspection Authority, Central Inspectorate, Gorazdova 1969/24, 120 00 Praha 2, email: adr@coi.cz, website: https://adr.coi.cz.
The Czech Trade Inspection Authority supervises compliance with obligations under the Consumer Protection Act. A report may be submitted through the website www.coi.gov.cz.

12. Final provisions

Legal relationships are governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection. The choice of Czech law does not deprive a Consumer of the protection afforded by mandatory provisions of the law of the country of their habitual residence, where those provisions apply under the relevant rules.
If any provision of these Terms and Conditions is invalid or ineffective, this does not affect the validity of the remaining provisions.
The Seller may amend these Terms and Conditions. A particular contract is governed by the version effective when the order is submitted, which the Buyer receives in text form.
These Terms and Conditions take effect on 23. 7. 2026.

Annex No. 1: Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract. Use of the form is optional.

To:
NICH s.r.o.
Zábřežská 596/40, 787 01 Šumperk
email: info@truelights.cz

I hereby give notice that I withdraw from the sales contract for the following goods:

....................................................................................................................

Order number: ............................................................................................

Date ordered: ..................................... Date received: .....................................

Consumer’s first name and surname: ..........................................................................

Consumer’s address: ..........................................................................................

Email / telephone: ................................................................................................

Bank account number for reimbursement, only if the parties agree on a reimbursement method other than the original means of payment:

....................................................................................................................

Date: ................................................

Consumer’s signature, only if this form is sent on paper:

....................................................................................................................